Customer Service Representatives act as a liaison between internal and external customers to provide solutions that support customer satisfaction, process improvement, and profitability.

Key Responsibilities

  • Accurately verifying documentation, ensuring all paperwork is accurate, completed on time, and neat
  • Coordinating and using resources to achieve objectives that fully support and are linked with company objectives as well as assisting/facilitating other department’s functional objectives
  • Understanding and meeting the needs of each customer
  • Researching, identifying, and resolving customer service issues to minimize recurrence
  • Identifying opportunities for improvement of customer service processes, procedures, and programs
  • Using Warehouse Management Systems (WMS) to ensure efficient and proper documentation
  • Finding and facilitating win/win solutions to conflicting priorities and objectives
  • Being cooperative, flexible, and communicating effectively with team members, supervisors, customers, and vendors
  • Collaborating/acting as a liaison with other departments to research and resolve issues
  • Providing information to help team members understand customers’ needs
  • Evaluating, prioritizing, and escalating internal and external customer needs and issue
  • Finding innovative solutions to accommodate customer needs
  • Coordinate resources to ensure solution objectives and customer needs are met
  • Promote exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, internal and external customers in order to develop innovative solutions to meet customer needs and ensure product quality and services are never compromised
  • Providing the safest workplace possible by building an environment where individuals feel a personal sense of responsibility for their safety and the safety of team mates

Education/Experience

  • High School Diploma or GED
  • Must be able to interact effectively and respectfully with all levels of the organization, customers, and vendors

Qualifications

  • Ability to remain calm and focused while prioritizing requests from multiple sources
  • Ability to maintain and ensure confidentiality of team member and company information
  • Must be able to use multiple forms of communication simultaneously
  • Must be able to prioritize multiple calls/requests
  • Accuracy and attention to detail
  • Ability to remain calm and focused while prioritizing requests from multiple sources
  • Proficient in computer usage to include email, word processing, spreadsheets
  • Knowledge of computer software and applications
  • Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required
  • Ability to utilize equipment for the job (such as computers, cell phone, copiers, scanners, printers, etc)
  • Ability to Travel (minimal)

Physical Demands

  • Must be able to lift up to 25 lbs occasionally
  • Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment
  • Must be able to use computer continuously for long periods

Join the Burris Team!

We offer benefits to meet a wide range of needs. From medical, dental, and vision plans, to 401k with a company match and flexible spending accounts, and legal aid, we’ve got you and your family covered.

Since 1925 Burris has been growing its business and its family of team members. From driver to warehouse, dispatcher to administration, the Burris team is known for integrity, reliability, and a dedication to customers. Join our team and experience a reputation to be proud of.

Burris Logistics is an Equal Opportunity Employer.